Wiki Education is a 501(c)3 nonprofit that envisions a world in which students, scholars, scientists, archivists, librarians, and other members of academic and cultural institutions are actively engaged in sharing their knowledge with the general public through Wikipedia, Wikidata, and other open collaboration projects on the web.
From its inception in 2013, Wiki Education has supported instructors at more than 500 universities who have incorporated creating new content for Wikipedia into their curriculum. Students gain 21st century skills, including media literacy, writing and research development, and critical thinking, while content gaps on Wikipedia are filled as a result of students’ contributions. These efforts have resulted in twice as much new content as was in the last print edition of Encyclopædia Britannica. New editors recruited through Wiki Education account for 19% of new contributors to the English Wikipedia.
Since 2018, Wiki Education has been training scholars and scientists from a diverse range of institutions in contributing their subject-matter expertise to high-profile Wikipedia pages that reach millions of readers. It collaborates with institutions like the National Archives or the Smithsonian, as well as with a range of academic associations on projects aimed at better informing the general public. As part of a fee-for-service model, the organization has expanded its course offerings to also include trainings about Wikidata, the open knowledge database that powers virtual assistants like Alexa and Siri.
The team at Wiki Education believes that the world is a better place when projects like Wikipedia and Wikidata are enriched by new content and the public has access to free knowledge that can be relied upon. This is a data-driven, outcomes-focused, high-output environment with strategy and intentionality driving everything they do.
The Wikipedia Expert will support student editors to make high-quality content contributions to Wikipedia as a class assignment through our Wikipedia Student Program.
You will be spending most of your time monitoring and tracking contributions on wiki by Wikipedia Student Program participants, answering questions, and providing feedback.
Candidates should have or be willing to develop a thorough understanding of Wikipedia’s rules and policies, and be able to explain these in simple, concise ways to new student editors. You need to be responsive to the concerns of students and faculty involved in our programs while also being responsive to the concerns of community members who encounter problems with students.
This is a fully remote position.
Duties and responsibilities
- Respond to notifications, address ticketing requests, and log incidents
- Monitor Wikipedia contributions by program participants
- Provide program participants with feedback that helps them improve their contributions
- Help participants navigate Wikipedia, including interactions with Wikipedians and the application of policies and guidelines
- Provide support for instructors and faculty in the Wikipedia Student Program
- Identify outstanding contributions by program participants and help to communicate these success stories to outside constituents
- Build relationships with other Wikipedia editors and be recognized as a valuable point of contact for Wikipedians who encounter problems with student editors
- Assist in other programmatic efforts related to the Wikipedia Student Program, such as occasional presentations, virtual weekly office hours, and other initiatives as they arise
- Other duties as required
- Experience delivering feedback with positive outcomes
- Proven track-record of friendly, helpful, and supportive interactions with community members in a diverse volunteer community
- Demonstrated ability to work independently and meet deadlines with limited supervision
- Diligence in tackling often repetitive tasks
- Experience in higher education
Other useful skills (Nice-to-Haves)
- Experience editing Wikipedia
- Experience helping undergraduate students improve their writing as an instructor, teaching assistant, or tutor in a writing center
- Experience with Salesforce or other CMS
- Experience working with a ticketing system
- Experience with the Wiki Education Dashboard or the Programs & Events Dashboard
- Strong oral, written, and interpersonal communication skills.
- A deep belief in equity.
- An outstanding listener and explainer.
- A mission-driven individual with an understanding of, belief in and commitment to the benefits of freely available information.
- A strong believer in the value of bridging the gap between Wikipedia and academia who can powerfully embody the vision of the Wiki Education.
- Comfortable working in a highly transparent fashion, open to input and feedback; proactive candid communicator who wants people to know what she/he is doing and isn’t afraid to bring others in when things are off-track or when you need help; can handle criticism in a mature fashion.
- Able to build strong and positive relationships with people in education and Wikipedia.
- Emotionally mature and self-reliant; someone who will thrive working in a small but growing team; an ability to tolerate a high degree of ambiguity, and to negotiate with people having sharply defined opinions while maintaining positive, respectful relationships.
Compensation and workplace
The salary range for this job is $70,000-75,000. We are a remote organization, but we expect you to be based in the United States. This position reports to the Senior Program Manager, Wikipedia Student Program.
This is a 40 hours/week full-time position with benefits, including:
- Fully paid medical, dental, & vision insurance premiums for you and your family
- Employer funded Health Savings Account (HSA)
- Fully paid parental leave
- Emergency coverage (long and short term disability, life insurance (2× salary), and an employee assistance program are included)
- 401(k) retirement plan with matched contributions of 4% of annual salary with immediate vesting
- Flexible and generous vacation policy (11 U.S. holidays + 2 floating holidays + 18 vacation days in year one, 24 after one year, 30 after five years) and sick leave policy (12 days)
- Staff attend a week-long All Staff meeting twice a year in person, typically in San Francisco (virtual option available during the COVID-19 pandemic)
As an equal opportunity employer, Wiki Education values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We do not discriminate against any person based upon their religion, ethnicity, age, national origin, immigration status, ancestry, physical or mental abilities, medical condition, genetic information, marital status, military and veteran status, and sex, gender, gender identity, gender expression, or sexual orientation, or any other legally protected characteristics. We strongly encourage people with a diverse range of backgrounds to apply.
Please send a cover letter and resume to firstname.lastname@example.org, with “Wikipedia Expert” in the subject line. Priority application deadline: September 21, 2022.